Refund policy
Return & Refund Policy
Thank you for shopping with us! Because our products are made-to-order, we utilize a print-on-demand fulfillment model. This means your item is custom-printed specifically for you as soon as you place your order. Because we do not carry physical inventory or restock items, we have a strict return policy.
1. Cancellations and Changes
Once an order is sent to production, it cannot be canceled, changed, or edited. Please double-check your shipping address, sizing, and design choices before completing your purchase.
Once an order is sent to production, it cannot be canceled, changed, or edited. Please double-check your shipping address, sizing, and design choices before completing your purchase.
2. Wrong Size, Color, or Buyer’s Remorse
Because every item is custom-made to order, we do not accept returns, refunds, or exchanges if you order the wrong size, color, or simply change your mind. Please refer to the sizing charts provided on each product page before ordering to ensure a perfect fit.
Because every item is custom-made to order, we do not accept returns, refunds, or exchanges if you order the wrong size, color, or simply change your mind. Please refer to the sizing charts provided on each product page before ordering to ensure a perfect fit.
3. Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a clear manufacturing error, we will gladly issue a free replacement or a full refund.
If your order arrives damaged, defective, or with a clear manufacturing error, we will gladly issue a free replacement or a full refund.
- Time Limit: You must report the issue within 30 days of the delivery date.
- How to Claim: Do not mail the item back to the return address on the package. Instead, contact our support team at support@cruiseshipduckhunters.com with your order number and clear photographic proof of the issue (e.g., photos showing the defect, damage, or wrong item received).